Frequently Asked Questions
Shipping & delivery
When will you ship my order?
If you order on weekdays (Monday to Friday) before 3:00 PM, we will ship your order the same day. During holidays, delivery may take a little longer due to high demand.
When will my order be delivered?
After shipping, you will receive a track & trace code. The average delivery time varies by country and is usually between 1 and 7 working days.
What are the shipping costs?
Shipping costs depend on the country and the order amount. In the Netherlands, for example, you pay €7.95 for orders under €75 and shipping is free. for orders above that. You can find the complete table on our shipping page.
Do you also ship outside the Netherlands?
Yes, we ship to all EU countries as well as Norway and Sweden. Wherever you live: we treat every order with the same care.
How can I track my order?
As soon as your package is shipped, you will automatically receive an email with a track & trace link from the carrier.
What if I am not home at the time of delivery?
Through the PostNL app or the track & trace, you can see where your package has been delivered or where you can pick it up.
How do you ensure that fragile products arrive safely?
We ship a lot of glassware and are known for our careful packaging. We use sturdy boxes, extra protection, and consciously choose reliable carriers.
What if my package arrives damaged?
Then contact us directly. We will resolve it quickly and neatly for you.
Returns & exchanges
How much time do I have to return my order?
You have the right to cancel your order up to 14 days after receipt . After that, you have another 14 days to return the product.
What conditions must a return meet?
The product must:
- be unused
- be undamaged
- be in original packaging
- have all tags intact
Which products can I not return?
Personalized products and food items cannot be returned, such as:
- engraved glasses or serving boards
- food products (i.v.m. food safety)
What are the costs for returning?
The return costs depend on the country. In the Netherlands, for example, this is €7.95. We can arrange the return label for you and deduct this from the refund.
How does the return and exchange service work?
Send an email to info@moodcompany.nl. You will receive a return label from us via email. Print the label, stick it on the package, and send it within 14 days.
Why is returning not free?
Free returns don't actually exist. These costs were previously included in the product prices. We prefer to keep our prices fair and only charge return costs if you make use of it.
When will I get my money back?
As soon as we have received your return in good order, we will refund the amount.
In practice, this is usually within 1–2 working days (legally a maximum of 14 days).
About Mood Company & service
Where do your products come from?
Our products come from carefully selected makers and brands from Scotland. Everything is chosen with care and meets our quality standard.
Do you have everything in stock?
Yes. We do not work with dropshipping. Everything you order is in stock with us and is shipped from our own warehouse.
What makes Mood Company different from other webshops?
We do not sell mass-produced items, but products with a story, character, and atmosphere. Everything you find with us is something we would want to have in our own home.
What if I have a complaint?
We recommend that you first contact us via edwin@moodcompany.nl. If we cannot resolve it together, you can go to WebwinkelKeur or the European ODR platform.
Is Mood Company a reliable webshop?
Yes. We are affiliated with WebwinkelKeur and have hundreds of positive reviews. In addition, we package carefully, communicate clearly, and resolve issues neatly.